What is process mining?
Process mining (nowadays also called process intelligence) is a fully data-driven solution to find, identify, and fix hidden inefficiencies in your processes. It gives an end-to-end overview of processes across all your IT-systems.
Common consulting approaches, such as brown paper sessions and sticky notes, are lacking when it comes to pinpointing the issues. Process mining provides you with a real-time X-ray of your business. It is a living, breathing picture of how they run in reality.
Gap between design and reality
Organisations spend millions on the implementation of new ERP and CRM systems. Most of these IT systems fail to be used to their fullest potential and fall short of expectations. Gaps between the initial design of a process and its reality make it impossible to pinpoint why processes underperform. Process mining is the solution to identify and remove these inefficiencies.
How does it work
With the vast amount of unused data collected and stored in IT systems, process mining uncovers the reality in business processes. It enables businesses to transition towards fact-based decision making, rather than relying on intuition. This allows them to pinpoint inefficiencies and deviations. In addition, the advantage over traditional process excellence approaches is that this is 100% data-driven. Most importantly, no matter the complexity, process mining is able to quantify the gap between design and reality.
1. Measure
- Data from IT-systems
- Real process flow
- Visualise processes
2. Know
- Identify inefficiencies
- Root cause analyses
- Value framing
3. Act
- Automate tasks
- Intelligent actions
- Process improvement
Our toolset
With our process mining tools we create a detailed and comprehensive overview of your as-is processes, supported by information derived from your internal data infrastructure.
Help me exploreIn addition, our process mining solution enables maximum process compliance, thus ensuring compliant approval flows and segregation of duties amongst others. Our solution serves as a control tower for internal audit.
Get a demoNo longer relying on intuition, our clients make data-driven decisions that optimise their overall business processes and prevent the needless waste of resources.
Try it outMake your business processes future-proof by continuously monitoring them. Foresee violations and bottlenecks, and resolve them accordingly.
Have some funSee how your processes flow in reality
Old way
New way
Process mining allows you to map your processes as they flow in reality. By providing real-time insights, it enables continuous improvement and proactive problem-solving. Save costs by prioritising automation opportunities and triggering bots and workflows at the exact right moment. In addition, use machine learning models to recommend the most effective actions in every situation, guaranteeing optimal processes. In short, achieve the best customer satisfaction, major cost savings and a future-proof business with this revolutionary technology.
Download our whitepaper
This white paper presents process mining, a data-driven approach that uncovers the true activities occurring within your systems. It serves as an essential guide for transforming operations through genuine insights.
Our solutions
Get started with process mining
Curious to see process mining live? We’d gladly give you a free demo.
Rather speak to us directly?
Alexander Stromberg
+31 10 880 00 80
Process Mining
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