Webinar: GenAI and Process Mining

Curious to learn how harnessing the power of GenAI and process mining can expedite the road to ROI? Watch our webinar here.

Process Mining

Every business is a collection of interconnected processes that interact across departments, systems, and regions. These processes determine how effectively any business can run and deliver value.

But the way processes run in reality is very different from how they were originally designed – at a point in time when you had the best insight available. But over time, companies grow. And the price of that growth is complexity.

Whether you’ve grown through acquisition or organically, processes start to operate like the picture below – making them hard to see and even harder to improve. 

Artificial Intelligence (AI)

When you think about AI in a consumer context, you may think of ChatGPT.

With ChatGPT, chatbots quickly scour the internet to get answers for you on any question you have. It could be a question as simple as: ‘write me a dinner recipe that serves five people‘, or ‘what are some exercises to do at home with no equipment?‘.

But in the enterprise world, this product doesn’t exist. You can’t ask about your on-time delivery rate and its impact on your business, get recommendations to improve your working capital, or what to do about your late deliveries.

Celonis Process Intelligence Graph

The Celonis Process Intelligence Graph provides a process digital twin and business context.

The digital twin is a system-agnostic, digital representation of how your processes run across your systems. It captures orders from your SAP or Oracle systems or opportunities from Salesforce.

The business context provides out of the box in KPI definitions, improvement opportunities, like definitions for late deliveries, or how a delivery block impacts your on-time delivery rate.

Together, the PI Graph closes the gap between your data sources to power enterprise AI. It allows you to ask questions such as ‘how can I reduce customer invoice disputes in North America‘ and get answers directly in Celonis.

GenAI x Process Mining

In this webinar, you’ll learn how leveraging process mining and GenAI can be the powerful combination your company needs.

Together with Celonis, we dive into real case studies and examples of how, combined, these tools can:

• Optimise processes
• Boost productivity
• Elevate customer experiences
• Improve cash flow
• Reduce risk

Learn how powerful the combination of GenAI and process mining can be in increasing customer satisfaction by automating the analysis of reviews and identifying areas of improvement.

Want to learn more? Watch our webinar below!